Terms and Conditions

Direct Customers of Richard Bates Specialist Driving Instructor
(Customers of Around the Bend UK Ltd should see https://www.aroundthebend.co.uk/terms-and-conditions.html)

Your attention is drawn to this summary on cancellation of lessons:

If you wish to cancel or rearrange a lesson, a minimum of 72 hours prior notice must be given by you. If you do not give the required 72-hour notice period for cancellation of lesson (s) you will be charged for the lesson(s) concerned at standard rate. 

Lessons booked as part of a discounted offer e.g. 4 for £50 cannot be cancelled or rescheduled

Please note that where discounted or introductory-offer lessons have been arranged, the discounted rate will not be granted for reimbursement to the instructor, and he/she reserve the right for no further lessons to take place until this debt is paid.

Furthermore, you must adhere to all of these Terms and Conditions in order to receive the final 2 test day hours. This includes, cancelling any of your scheduled lessons with at least 72 hours required notice. Failure to do so will result in the loss of those prepaid scheduled hours and your instructor will make charge at full price for the missed lesson.


The Driving & Vehicle Standards Agency is the government body that examines, licences and controls the standards of all driving instructors in the UK.  Your instructor is examined, licenced and regularly checked by the DVSA.  Your Instructor strives to deliver the highest quality of service and training.  If you have any questions or doubts about your training, please contact your instructor without delay to discuss them.

General Conduct

Your instructor is bound by a professional code of conduct, which ensures that all instructors will be polite, tidy and will not smoke in the vehicle. They will also refrain from using a mobile telephone during a lesson.  They will behave in a professional and ethical manner at all times.

You are requested not to smoke or use a mobile telephone during lessons and are required to behave in a manner that does not provoke or intimidate the instructor. 

Zero Tolerance

Aggressive or violent behaviour, either physical or verbal, will not be tolerated and all future lessons will be cancelled, and tuition will cease with immediate effect.  In this event any monies that have been prepaid by the pupil will not be refunded.


Your Instructor will Issue you with an appointment card.  It is your responsibility to ensure it is presented to the Instructor on each lesson so that scheduled appointments can be detailed.  It is important that you keep this card safe, In the event of a dispute we will request sight of this card so that we can retrieve information from it to assist in a complaint situation.  If you have a break in tuition for any reason it is the responsibility of you, “the pupil” to make contact with your Instructor to reschedule any future appointments.  If you are unable to contact your instructor, you should in the first instance notify the office of any difficulty.

You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any loss, of a valid provisional driving licence.

Cancellation of Lessons

If you wish to cancel or rearrange a lesson, a minimum of 72 hours prior notice must be given by you.  If your instructor cancels a lesson without giving this minimum period of notice your instructor shall be responsible for rearranging the lesson.

Cancellations by you must be made direct by you in the first instance by contacting the instructor, If the call cannot be taken, a voicemail message should be left so that the instructor can return your call.

If you do not give the required 72-hour notice period for cancellation of lesson (s) you will be charged for the lesson(s) concerned at standard rate.  Please note that where discounted lessons have been arranged, the discounted rate will not be granted for reimbursement to the instructor, and he/she reserve the right for no further lessons to take place until this debt is paid.

In the event that you wish to cancel and or move the date of your practical driving test, the DVSA stipulates that you give 3 clear working days notice, this means that you may/will lose your DVSA test fee. Your instructor is not responsible for the loss of money paid for practical driving tests if insufficient notice is given.

Please note:- the following discounted courses are non – refundable should you make cancellation.

  • Intensive / Fast Pass Courses
  • 10 for £xx
  • 4 for £xx
  • 5 for £xx
  • Any Special Offer course that is rated less than Standard Rate


You must pay for any tuition before tuition commences by using one of the following methods:

  • Payment by credit or debit card www.richardbates.me.uk.
  • Payment by cash, credit or debit card in-car at the beginning of your lesson (regular pupils only)
  • Payment by direct bank transfer.
  • Funds paid to your instructor must be used within 6 months of payment date, after which they will be forfeit.

Price Changes

The cost of prepaid tuition is based on the lesson price in force at the time of booking, and the rate will be honoured for a period of up to 6 months, however where prices are increased, and subsequent lessons are scheduled and or booked they will be charged at the new rate.

Your instructor reserves the right to make price increases at any point during the financial year as a result increases in business running costs.

Price changes will also be made in the following circumstances:

  • Where you have moved postcode area and requested reallocation to another instructor because your current instructor does not cover your new postcode area, you will be required to cover any difference in the hourly rate between those instructors where your new instructor charges a higher hourly rate.
  • Where you have requested to switch instructors within the same postcode area and your new instructor charges a higher hourly rate than your previous instructor, you will be required to pay the difference in the hourly rate than your previous instructor
  • If you make a change from manual to a vehicle with automatic (transmission) tuition, you will be asked to pay the supplement higher value.


Your Instructor will make available for use a vehicle to facilitate your lessons.  The vehicle will be properly insured for this purpose and will be made available for your practical driving test.  The car is fitted with dual controls, is correctly maintained, and kept clean and tidy at all times.  On occasion it will be necessary to change the vehicle that has been assigned to you, this could be as a result of a breakdown, maintenance or safety issue.


Tuition is only available to persons who meet the following criteria:

  • Aged 17 or over
  • Holds a valid UK provisional driving licence; and is legally entitled to drive in the UK
  • Satisfies the minimum eyesight requirement

Test Bookings

Your instructor can provide a test booking service. Please note the following:

If you book your own Theory or Practical driving test, your instructor will not be involved in arranging any cancellations or changes to those bookings. You are responsible for notifying your instructor of any test bookings that you have made and it is your responsibility to ensure that your instructor is able to provide his services and vehicle for that booking.

Your instructor will not arrange to collect and transport you to any Theory Tests unless this has been previously negotiated. It is your responsibility to make your own arrangements to attend.

Should you need to cancel or move a test date you must give the required 3 days notice otherwise you will lose the right for refund or transfer value with the DVSA. You must notify your instructor of your intention.

You are responsible for informing your instructor of any dates or times that a test cannot be taken prior to a test being booked on your behalf.

You will be notified by your instructor when he/she feels that you are ready for test, and you should therefore resist the temptation to book a practical driving test until such time as your instructor is confident of your ability and is confident that you are safe to do so.

Test Booking Fees will not be refunded

The DVSA may cancel or rearrange your test and will notify you by email. It is your responsibility to check on test bookings periodically. In the event of a test cancellation, the booking with your instructor will still go ahead and payment will still be due.

Limitation of Liability

Your Instructor and is not liable to you for any loss or damage caused, where and to the extent that:

There is no breach of any legal duty owed to you by the relevant person or body

Such loss or damage is not a reasonably foreseeable result of such a breech

Any such loss or damage, or increase in the same, results from any breach or omission by you

Any such loss or damage results from circumstances of matters outside of the reasonable control of the relevant person or body

Your Instructor shall not, in any event be liable for losses relating to any business interests you may have including, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.

Nothing in these terms and conditions will affect any statutory rights you may have as a consumer.


Your Instructor will carry the appropriate motor insurance, should you be involved in a collision

Transferability of Lessons

You cannot sell or transfer lessons which have been purchased in your name to another person

Data Protection

Any Personal Data you provide will be held securely and in accordance with the General Data Protection Regulations (2018). Your instructor will only use the data that you provide to provide tuition or to facilitate the booking of Driving Tests with the DVSA.  We will however supply your details to any police authority or fraud investigation team should we legally required to do so. We may contact you to advise you of special offers from time to time, however we will not pass your details to any third parties without your consent.